Warranty Policy

Simple. Clear. Fair.

Quick Summary

12-month limited warranty on all PuK Gaming products
Coverage for manufacturing defects and hardware failures
Free replacement or repair for covered issues
Warranty effective from date of purchase
Proof of purchase required

What's Covered

Our warranty covers defects in materials and workmanship under normal use during the warranty period. This includes:

Manufacturing defects
Hardware malfunctions
Component failures under normal use
Electrical or mechanical breakdowns

What's Not Covered

The warranty does not cover damage caused by:

Accidents or drops
Unauthorized modifications
Misuse or abuse
Normal wear and tear
Environmental factors (water, heat, etc.)
Use with incompatible products
Cosmetic damage that doesn't affect functionality

How to Make a Warranty Claim

Contact Support
- Reach out via our support portal
- Provide order number and purchase date
- Describe the issue
- Include photos if relevant
Evaluation Process
- Our team will assess your claim
- May request additional information
- Response within 2 business days
- Clear next steps provided
Resolution
- Free replacement for valid claims
- Repair option when applicable
- Express shipping on replacements
- Clear communication throughout

Important Information

Shipping for Warranty Service

Free shipping on warranty replacements
Return shipping covered for valid claims
Secure packaging required
Tracking provided for all shipments

Processing Timeline

Initial response: 1-2 business days
Claim evaluation: 1-3 business days
Replacement shipping: 1-2 business days after approval

Documentation Requirements

Proof of purchase
Product serial number (if applicable)
Description of the issue
Photos or videos (when requested)

Additional Notes

Warranty is non-transferable
Valid only for products purchased from authorized sellers
Local consumer laws may provide additional rights
Replacement products carry remainder of original warranty or 90 days, whichever is longer

Contact Us

Need warranty support?

Live Chat: Available during business hours
Email: support@pukgaming.com
Response within 24 hours

Regional Variations

This warranty gives you specific legal rights, and you may also have other rights which vary by region. For customers in the United Kingdom, this warranty does not affect your statutory rights under the Consumer Rights Act 2015.