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Refund policy

Simple. Clear. Fair.


Quick Summary

  • 30-day return window for any reason

  • 12-month replacement for faulty single items

  • Free returns on all orders

  • No restocking fees


Help Us Improve

While returns and replacements are hassle-free, we value your feedback to help us improve. When reporting a fault, sharing details about your experience helps us create better products for the gaming community. This information, while not mandatory, is invaluable for our development team.

What helps us most:

  • Brief description of the issue

  • When the problem occurred

  • Usage scenario (games, frequency)

  • Photos or videos if available

  • Any troubleshooting attempted


Standard Returns (Within 30 Days)

What You Can Return

  • Unopened products

  • Opened but unused products

  • Products you're not satisfied with

  • Incorrect items received

 

Return Condition Requirements

  • All original packaging included

  • All components present

  • Product in resalable condition


What You'll Receive

  • Full refund including standard shipping

  • Processed within 5 working days

  • Refunded to original payment method

 

Faulty Product Policy

Single Item Orders (Within 12 Months)

  • Free replacement without return requirement

  • Option for full refund if preferred

  • Express shipping on replacements

  • Brief fault description appreciated

  • Support team available to help

 

Multiple Item Orders

  • Individual items assessed separately

  • Free return shipping provided

  • Option for partial refund or replacement

  • Support team will guide process

  • Fault details welcome for each item

 

How to Return

Step 1: Start Your Return

  • Visit our returns portal

  • Enter order number 

  • Select items and reason

  • Choose refund or replacement

  • Print free return label


Step 2: Package Your Return

  • Use original packaging if possible

  • Include all components

  • Remove personal items

  • Secure for shipping

 

Step 3: Ship

  • Drop off at any DHL ServicePoint

  • Free shipping provided

  • Keep tracking number

  • Automatic tracking updates

 

Important Information

Delivery Damage

If your package arrives damaged:

  • Take photos before opening

  • Keep ALL packaging

  • Contact support immediately

  • We'll arrange collection

 

Incorrect Items

If you receive wrong items:

  • Don't open if clearly wrong

  • Contact support immediately

  • Free return shipping provided

  • Express replacement shipping

 

Processing Timeline

  • Return shipping: 2-3 business days

  • Quality check: 1-2 business days

  • Refund processing: 3-5 business days

  • Replacement shipping: 1-2 business days

 

Product Feedback

Your insights help us:

  • Enhance product durability

  • Improve user experience

  • Identify potential issues early

  • Develop better solutions

  • Create better gaming products

 

Contact Us

Need help with your return?

 

Additional Notes

  • Keep proof of postage

  • Package items securely

  • Remove personal items

  • Contact support before returning damaged items